Why have I received a lower amount of payout than what I requested?

You can receive a lower payout amount because your withdrawal balance (see What is my withdrawal amount?) might get reduced due to the EOD process that includes charging brokerage, fees or any obligation amount (any trading loss) in your trading account. The EOD process typically happens between 5 pm to 8 pm every day.


▪ If you place a higher withdrawal request for an amount greater than the withdrawal balance, the available withdrawal amount will be credited to your bank account.

▪ It is advisable to wait for the next day after all the adjustments have been made so that you can get a clear picture of your withdrawal amount.

▪ The Pay-in done in the trading account is available for trading immediately, but they can only be withdrawn the next day after the EOD process and reconciliation is done.