Why am I not receiving the sms or emails of the order I am placing?

This usually happens when your mobile number or email address registered with ATS is incorrect or your DND is activated. To verify which is your registered mobile number and email, follow these steps:

Web Application

• Visit https://trading.adityatrading.in/
• Log in by entering your Client ID and Password, followed by OTP
• Go to the Profile section (top-right corner), and click on Profile
• You can see your registered mobile number and email in the bottom right corner under contact details.

Matrix App

• Open the Matrix App, enter your User ID and Password, followed by OTP.
• Go to the user section (top-right corner) and click on Account Information.
• You can see your registered mobile number and email in the Personal Details section.

Note: Also, check your email SPAM folder and if you find the emails there, mark it as “Not spam”

If your phone number or email address is incorrect, you can modify it, see How to modify the registered mobile number or email address with ATS?

If your number and email are correct and you still don’t receive trade alerts. You can contact us at support@adityatrading.com or WhatsApp us at +91 7667273344. You can also contact the exchange regarding this. The contact details are as follows:

NSE: https://www.nseindia.com/contact/corporate-office

BSE: https://www.bseindia.com/static/about/contact_us.aspx

MCX: https://www.mcxindia.com/contact-us/department-contacts