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I have received mail from ATS asking for KYC information. What should I do?
ATS sometimes requests KYC information if there is an issue with KYC documents while opening an account. The most common rejections and the documents required to rectify them are mentioned below in the table:
| Rejection Reason | How to rectify it? |
| Aadhaar Card is not masked | According to SEBI guidelines, we can only accept the masked Aadhaar card. The best way to download the masked Aadhaar card is to log in to DigiLocker website and download the Aadhaar card from the Issued Documents tab. See How can I update my KYC documents on DigiLocker? |
| Name or father's name or Date of Birth is not as per PAN | Online:If the phone number is linked with Aadhaar card and any of these details are needed to be updated, then you have to do Re-KYC. The Re-KYC link will be sent to you in your email. Just follow the instruction and do the e-sign again. Offline: If your phone number is not linked, then you have to courier a hard copy of the KYC form along with a self-attested copy of your PAN card to ATS. |
| Address is not as per Aadhaar | Online:It is possible that you have updated your aadhaar address recently but have uploaded the old copy of it. In that case, you can download your latest masked aadhaar card by visiting DigiLocker website, under Issued Documents and then re-upload it by clicking on the Re-KYC link you receive in your mail. Offline: If your phone number is not linked to your aadhaar card, then you have to send a hard copy of your KYC form along with the latest self-attested copy of your aadhaar card to ATS. |
| Nomination form or Opt-out Nomination form is mandatory | A lot of people deliberately skip this step. But, filling Nomination form or Filling Opt-out nomination form is mandatory for every client. According to SEBI circular Dated 23 July 2021 “all existing eligible trading and demat account holders shall provide choice of nomination as per the option given in paragraph 2 above, on or before March 31, 2022, failing which the trading accounts shall be frozen for trading and demat account shall be frozen for debits.”
If you are an existing customer, please ensure you have filled out your nomination form. See How to should I update my nomination details Online: If you have recently done your KYC and received a mail regarding the Incomplete nomination details, make sure you click on the link and fill out the nomination details well in time. Offline: If your phone number is not linked with your aadhaar card then you must fill out the KYC form (including the nomination detail) and send it to ATS. |
| Signature is not according to PAN or is not clear | Online:You have to click on the Re-KYC link that you have received in your mail and have to again upload your signature, which should be the same as your PAN. Offline: If your phone number is not linked to your aadhaar, then you must send a physical copy of KYC along with your signature on white paper to ATS |
| Difference between the information provided in the form and what is mentioned in documentsr | Online: In this case, you must do the entire KYC process again. Just click on the link you received in your mail and follow the process Offline: If your phone number is not linked to your aadhaar card, then you must fill out the entire KYC form and send it to ATS |
| Any documents are not uploaded properly/ missing | In this case, you have to upload that particular documents by clicking on the link that you have received in your mail. And if you have done the process offline, you must send the particular documents, self-attested by you to ATS |
Courier the required documents to
ATS Share Brokers Pvt. Ltd.
2gethr @ ORR, 1st floor, Tower B, Mantri Commercio, Outer Ring Rd
Near Sakra World Hospital, Kariyammana Agrahara, Bellandur,
Bengaluru, Karnataka - 560103